Refund Policy

Last updated: 15 June 2026. This Refund Policy applies to RaiseEHS digital Pictorial SOP purchases, payment gateway transactions, trial requests, and EHS service enquiries.

1. Business Details

Business name: RaiseEHS

Registered address: 53/19, First Floor, Nethaji Street, TVS Nagar, Padi, Chennai 600050, Tamil Nadu, India.

Email: sales@raiseehs.com, raiseehs@gmail.com

Phone: 9461371316 / 9159751124

MSME: MSME Registered Enterprise, Udyam Registration No: UDYAM-TN-02-0478044

2. Digital SOP Purchase Refund Rule

• RaiseEHS Pictorial SOP documents are paid digital products delivered through online download access after successful payment verification.
• Once payment is successful and the download link is generated, displayed, or emailed to the buyer, the purchase is final and non-refundable.
• No refund is provided for wrong SOP topic selection, wrong language selection, duplicate customer selection, change of mind, non-use of the downloaded document, or failure to read the product details before payment.
• Customers should carefully review the selected SOP topic, language, buyer email, mobile number, price, and cart total before making payment.

3. Download Link Support

If payment is successful but the download link is not received, not visible, or not working, the customer should contact RaiseEHS within 30 days from payment date with buyer email, mobile number, payment reference, and selected SOP details. After verification, RaiseEHS will resend the download link or provide access to the purchased digital file.

4. Failed, Pending, or Duplicate Payment

If a bank, UPI app, wallet, card, or payment gateway shows debit for a failed, pending, or duplicate transaction, RaiseEHS will verify the transaction status using Razorpay/payment gateway records and internal order records. If the payment is not captured or is reversed by the payment provider, the bank/payment provider timeline will apply. If a duplicate captured payment is confirmed for the same buyer and same order, RaiseEHS will assist with refund or adjustment as per payment gateway rules.

5. Refund Timeline Where Applicable

Any approved refund, if applicable for failed or duplicate captured payment cases, will be processed through the original payment method or payment gateway route where possible. Bank, UPI, card, wallet, and payment gateway timelines may vary and are not fully controlled by RaiseEHS.

6. Trial Requests and Service Enquiries

Free trial requests and service enquiries do not require refund because no payment is collected for the trial request itself. Any separate paid service, proposal, audit, training, consulting, customization, or implementation work will follow the written proposal, invoice, or communication agreed for that service.

7. Chargebacks and Disputes

For payment disputes, customers should first contact RaiseEHS support with complete transaction details. RaiseEHS may share order, payment, and delivery/download records with Razorpay, banks, or relevant payment partners for dispute verification.

8. Contact for Refund Support

For payment, refund, duplicate payment, or download support, contact sales@raiseehs.com or raiseehs@gmail.com.